Showing posts with label india. Show all posts
Showing posts with label india. Show all posts

Tuesday, August 16, 2011

And the Buck (money) stops here........

In whole of our country today, there are staging of protests, जेल भरो and show of solidarity for Anna Hazare and 'India against corruption'. I knew it yesterday evening, that there is no option left except Anna's arrest in the morning. Even then when I read the news in the morning (actually it was noon in India by the time), there was a suppressed anger inside, which was relieved by some Facebook posts and commenting on other's status/ comment. Still I wanted to write my भडास  really. I am writing in Hindi-English mix as sometimes couldn't find suitable words in a single language.

If we talk about the environment around me, I found 3 categories of people, who are affected by corruption. First they, who are only affected by it negatively, they are the real mass, the real जनता of this country. They are forced to give bribe, as they are not strong enough to deny it, which could be either from the lack of knowledge (भाई ये तो सरकारी फ़ीस है, ये तो लगेगी ही), urgency of need (भैय्या अगर ५ दिन में certificate चहिये तो ५०० की पत्ती लगेगी, नहीं तो कम से कम २५ दिन तो लगेंगे ही), easy shortcuts (specially for IT crowd, even they have knowledge or can get it easily). These are worst affected people, because they earn money from legitimate means being salaried people in private organizations, farmers, low income people, entrepreneurs, industrialists etc. They are by no means can earn a bribe or ऊपरी आमदनी. They only have option to offer bribe for so many reasons and for so many things, but can not get it. These bribes make these people get used to the corrupt practices, fills them with an anger and negativity about the system, but they can not address it anywhere other than rough talks, discussions with one another. That makes them understand that this is the way the system would work and they have to live with it, makes them pay even if they don't have enough to satisfy their hunger. (If you have seen movie Well Done Abba)

Second category of people I think of is of people who are in a position to earn a ऊपरी कमाई, the income from illicit means. Here comes the Government employees, लाभ के पद पर बैठे लोग, who ask for bids, tenders, give signatures on certificates, have responsibilities to take good decisions in social and national interest. Police and bureaucrats also comes in this category. Please consider exceptions as well, not all alike or  corrupt. So these kind of people can earn bribes and usually do something wrong or not in someone else's interest except their esteemed self. They take bribe, but at the same time as they are also a part of the society or the system have to shell out the monitory benefits to other bribe seeking professionals. Like a corrupt policeman who earns a mere smaller amount of salary and creates the need for illicit money by taking bribe and hands it over to some big educational institute to get his ward admitted there, who don't have enough guts to be there. So they are in लेनी-देनी situation most of the time. (A joke comes in my mind which ends with the last line पूरी मौज फ़कीरों की) Some of you might have heard it :)

The final category of the people is the people who govern us (I would not say LEAD us) from their upper hand, even most of them do not speak in parliament, don't take part in discussions, so are dumb there. But they have got great resources by earning big money through illicit wrong-doings. Here you should think of Madhu Koda, A. Raja, Suresh Kalmadi like महान विभूतिs. They can take bribes, they can take it in innumerable forms, cash, gold, Swiss bank account wire transfers, you name it and you'll definitely find examples. They earn big bucks in deals according to their influence and level of corruption, they can accept. No one can prove them to be corrupt CAG, CBI, CVC are just childish agencies who ask government to take action against some as a child asks mumy मम्मी, मम्मी, ये ना इतना गलत काम कर रहे हैं, इनकी आप पिटाई लगाओ. And mummy (Govt) used to hear but not to pay heed. So, these people can earn illicit money and sometimes pay it to other corrupt entities, and sometime can solve it with shear power they posses. And in the last the amount they earn is always far more larger then what they spend. These are the real buck stoppers. They buck stops there, you know.

And I am mentioning it again that exceptions are there, and mostly exceptions are there. Abdul Kareem Telagee, Hasan Ali are from the same first category from where Anna Hazare and Arvind Kejriwal are, former Navy chief Admiral Madhavendra Singh and Kiran Bedi are from the same second category and  Atal Bihari Bajpayee and A. Raja are from the same third category. The list could be endless. These are these non-corrupt exceptions or rather main stream people who are still doing good to run this country, and make it good for real masses of India.

*PS : I am not accusing or imposing anything to anyone on the names mentioned here, this is what I perceived from the news paper I read as a daily activity.

Monday, March 15, 2010

MakeMyTrip Unforgettable :(

NARAD:Hindi Blog Aggregator

As the title shows it's all about my first and probably the last experience with MakeMyTrip.com the so called Superbrand India 2009-10.

On hell's recommendation I used this website to book domestic flight tickets for my father, who is a heart patient and travel to Chennai often to meet his doctor. Again my hard luck I made to cancel this booking as my father changed the dates. If I take dates by records I booked tickets on Tue, Sep 8th 2009. You would hesitate then why I am writing blog today on Mar 15th...... Guess why.... because still I am fighting (literally) to get my refund money back.

I think this is a better way to keep a record of incidents in this matter because they don't keep records properly for the customer.

So from the very beginning as I mentioned earlier I booked tickets on 8th Sep 2009 and then cancelled on 29th Sep 2009. The travel date was 30th Sep and return was on 2nd Oct. My refund amount was not so much as we usually travel kettle class it was a mere amount of INR 5,549 in all. There were two tickets one from Delhi to Chennai and then back to Delhi. So far so good I forgot about the refund and as I expect from any bank or financial refund, it should have been credited to my bank account in 10-12 days at most.

Yes I got the good news and got my part refund of INR 2579.80 in my bank account on 2nd Oct 2009....... Jai ho Baapu ji ki.

Now the real story of my frustration starts.

I got an E-Mail on 13th Jan 2010, to revert with my Account details (I don't know how they credited earlier amount to my bank account without details :) ), I replied back with my account details very next day in pursuit of Happiness. After this, on 21st Jan got a mail from CCAvenue, the mediator company that the refund has been forwarded to my bank and I'll get refund amount in some time. I contacted Makemytrip to know the status of refund and they informed that my refund has been processed so I should wait for a few days. I contacted them 5-6 times and the same was the reply.

After all, one day I talked in a frustrated tone and they told me that the refund should be in my bank account, but it was not so they advised me to send them my bank statement for that period, without mentioning the file format of the statement. I sent account statement in reply on 23rd of Feb. From that day I am talking with them endlessly with one or the other reply from the customer care. On 8th Mar'10 support executive told me that the matter has been escalated to the concerned department and a new refund of the remaining amount has been made on 6th of March, so again I should kind'a wait.

Today I called up again and the executive denied that there was any refund made on 6th Mar'10. My refund was made on 21st Jan and I should send my bank account statement in PDF format because my earlier statement file was in XLS format so it was rejected by their Accounts team.

I have sent them a mail with my account statement in PDF format now, let's see what happens now. But for the very fact of the incident I have called them 15-20 times since January, which on an average of 10-15 minutes of duration comes to 255 minutes (~4 Hrs). In India individual or companies are charged for making local charge, if they don't know. Their toll free number is unreachable or not replying every time.

If Makemytrip require my details like my email ID, mobile number etc. then can't they call me or write me or it it is just my duty to get my money back? I receive a lot of deals or newsletter mails from Makemytrip but replying a simple mail is very tough for them you know...how many people they have to make it Superbrand of India .....750....yes really ! I assure you its hard to escalate the matter to their (other-than-call-center-executive) owners/ Managers/ In charges because you could not easily find any contact information.

I'll keep all of you updated till I get my money back (so much hard earned). Please do write comments to let me know any wrong thing I did in the process of trying to get my refund. God only knows I'll quit flying or quit booking with MakeMyTrip.